Terms of Use

This website and the web applications contained within this website are intended as efficient and helpful tools with which to aid eligible Plan members in customizing, managing, and keeping track of your Health and/or Dental coverage as provided by ASEQ | STUDENTCARE.

Throughout this document, what is referred to as the “website” also refers to the web applications contained by the website.

All services and information made available to users through the use of this website are covered by the terms and conditions described below. By logging in and using the mobile.studentcare.ca and/or mobile.aseq.ca website, you agree to abide by these terms and conditions.

We reserve the right to change the terms and conditions at any time, without advance notice. In such cases, ASEQ | STUDENTCARE may post change notices directly in the Website or may provide links to such change notices.


Information Accuracy

ASEQ | STUDENTCARE believes that the information contained in this website was accurate when it was placed on the website; however, this information is subject to change and update at any time without prior notice. The information provided on this website is not intended to provide you with official legal, insurance, or other advice and ASEQ | STUDENTCARE shall not be responsible for any detrimental reliance you place upon this website or its contents. Use of this website shall be on an "as is" basis and entirely at your own risk.

Jurisdiction

This website is managed by ASEQ | STUDENTCARE from its offices within the province of Quebec, Canada. By accessing, logging in, or using the website you agree that all matters relating to your access to or use of the website and/or its content shall be governed by and construed in accordance with the laws of the province of Quebec. All disputes, controversies, or claims arising out of or in connection with the website shall be submitted to and be subject to the jurisdiction of the courts of the province of Quebec. Thus, in the event of any suit, action, or proceeding arising out of or in connection with this website, the courts of the province of Quebec will have exclusive jurisdiction. You agree and hereby submit to the non-exclusive jurisdiction of the Federal Court of Canada and/or the courts of the province of Quebec with respect to such matters.

Log in

To use certain features of the website, you may be asked to log in. When logging in, you agree (i) to provide true, accurate, current, and complete information about yourself as prompted by any registration form; and (ii) to maintain and promptly update the information you provide to keep it true, accurate, current, and complete. If ASEQ | STUDENTCARE has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ASEQ | STUDENTCARE has the right to suspend or terminate your access to and use of the website (or any portion thereof). ASEQ | STUDENTCARE’s use of any personally identifying information you provide as part of the log in process is governed by the terms of our Privacy Policy.


Privacy and Security

For more information about how we ensure the security and privacy of your transactions, please see the website’s Privacy Policy at https://studentcare.ca/privacy or https://aseq.ca/vie-privee.

Although our security efforts are consistent with industry practice in Canada, your complete privacy, confidentiality, and security is not yet possible over the Internet and therefore, cannot be 100% guaranteed. As a result, ASEQ | STUDENTCARE shall not be responsible or liable for any harm or loss resulting from your transmission of any information to us.


Limitation of Liability

To the fullest extent possible pursuant to applicable law, ASEQ | STUDENTCARE will in no way be liable for any direct or indirect damage, including without limitation the loss of data, even if ASEQ | STUDENTCARE has been advised about the possibility of such damage, that may arise:

  • from the use or inability to use the website and/or the web applications contained by the website
  • following unauthorized access to the website and/or the web applications contained by the website by a user or following a change in your information
  • from the actions or conduct of a third party in the course of using the website and/or the web applications contained by the website

ASEQ | STUDENTCARE reserves the right at any time to change, temporarily suspend, or terminate the website in whole or in part without informing you in advance. In no event will ASEQ | STUDENTCARE be liable to you or to any third party for a modification, suspension, or termination of the website.


Hypertext Links Are Not Endorsements

Other websites that may be accessed from this website via hypertext links are entirely independent of this website and shall NOT, in any manner, be construed as any reflection on, any affiliation with, or endorsement of, any such site or entity, or its respective products or services.


Ownership

All materials displayed or otherwise accessible through the website, including, without limitation, text, images, computer software, and code (collectively, the Content) are protected under Canadian and foreign copyright or other laws, and are owned by ASEQ | STUDENTCARE, its licensors or the party accredited as the provider of the Content. In addition, the website is protected under copyright law as a collective work and/or compilation pursuant to Canadian and foreign laws. You shall abide by all additional copyright notices, information, and restrictions on or contained in any of the Content accessed through the website. ANY USE, REPRODUCTION, ALTERATION, MODIFICATION, UPLOADING OR POSTING ONTO THE INTERNET, TRANSMISSION, REDISTRIBUTION OR OTHER EXPLOITATION OF THE WEBSITE OR OF ANY CONTENT, WHETHER IN WHOLE OR IN PART, OTHER THAN EXPRESSLY SET OUT HEREIN, IS PROHIBITED WITHOUT THE EXPRESS WRITTEN PERMISSION OF ASEQ | STUDENTCARE.


Restrictions on use of content

It is prohibited to reproduce by any means whatsoever the information, data, text, software, music, sounds, photos, images, videos, communications, and other materials (collectively the Content) included on the website and the web applications contained by the website.

More specifically, it is prohibited to:

  • forge headers or otherwise manipulate content transmitted through the website
  • copy, alter, rent, borrow, sell, distribute, or create derivative works based in whole or in part on the Content, the website or related Software and websites
  • upload, post, email, transmit or otherwise make available any content to the website that contains computer viruses or other computer code, files or programs designed to interrupt, destroy or limit the functionality of any software, computer, website, or telecommunications equipment (this list may include other elements without limitation)
  • interfere with, disrupt, or make abusive use of the website, or servers or networks connected to the Website, or refuse to comply with any requirements, procedures, general regulations, or regulatory provisions applicable to networks connected to the website
  • infringe, whether intentionally or not, any existing national or international laws or regulations
  • collect and store personal information relating to other users
  • reverse engineer, disassemble or otherwise attempt to locate the source code (except as provided for by law) of the Website
  • sell, resell, or operate on any commercial basis whatsoever any portion of the website or any use of the website or access privileges associated with the website
  • access the website by any means other than the interface provided to you by the website for this purpose

All information on this website is protected by copyright. Users may only copy its contents for their own personal use. No one may redistribute, reproduce, republish, store in any medium, retransmit, or modify the information in this website for commercial purposes without the written authorization of ASEQ | STUDENTCARE, or make public use thereof without crediting the source.

All trademarks and logos (including certain names, words, titles, drawings, illustrations and icons) appearing in the website are trademarks or registered trademarks of ASEQ | STUDENTCARE or third parties. Any use of these trademarks is strictly forbidden without the owner's written authorization. Any unauthorized downloading, retransmission, or other copying or modification of trademarks and/or website content may be a violation of federal or other laws applying to trademarks and/or copyrights and could subject the copier to legal action.


Termination

ASEQ | STUDENTCARE may, at any time, without notice, in its sole discretion and without cause, terminate your right to access or use the website (or any portion thereof, including web applications). ASEQ | STUDENTCARE may also terminate your right to access and use the website, or any part of the website, if you breach any term or condition of this agreement.

ASEQ | STUDENTCARE reserves the right to terminate access privileges in whole or in part relating to your ID and passwords. ASEQ | STUDENTCARE also has the right to remove or relocate any Content made available as part of the website. This may be done for any reason, including lack of use, or violation of the terms and conditions of this agreement.

Any termination of your access to the website consistent with the established Terms of Use will take place without advance notice of any kind.

In no event will ASEQ | STUDENTCARE be liable to you or to any third party for the termination of your access to the website.

Terms

This document outlines the conditions of use to which you must agree before using the web application.

ASEQ |STUDENTCARE takes great care to ensure that the use of this web application and the services available through this web application are safe and secure.

By logging into this web application, I authorize ASEQ | STUDENTCARE to accept my date of birth, family name and student number as equivalent to my signature to access the web application.

When I log in, I agree (i) to provide true, accurate, current, and complete information about myself as prompted by any registration form; and (ii) to maintain and promptly update the information I provide to keep it true, accurate, current, and complete. If ASEQ | STUDENTCARE has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ASEQ | STUDENTCARE has the right to suspend or terminate my access to and use of the web application (or any portion thereof).

ASEQ | STUDENTCARE’s use of any personally identifying information I provide as part of the registration process is governed by the terms of mobile.studentcare.ca’s (and mobile.aseq.ca’s) Privacy Policy.

I recognize that ASEQ | STUDENTCARE, in order to protect the confidential nature of my information contained on this system, will monitor and record all transactions occurring on this system, including but not limited to information from the originating computer.

I recognize that ASEQ | STUDENTCARE stores my encrypted data as long as is necessary for policy, claim, and Change-of-Coverage purposes.

I recognize that my location history will be collected, but not shared.

I recognize that I can request to see, update and/or delete my personal data.

I acknowledge that at no time will I be asked for my date of birth or student number via e-mail from anyone at ASEQ | STUDENTCARE.

I agree not to send messages to ASEQ | STUDENTCARE by e-mail which contain any personal information as they are outside areas of the website using encryption.

I agree to supply ASEQ | STUDENTCARE with a valid e-mail address, at which they are authorized to contact me regarding my health plan status, reminders or other notices. If for any reason this e-mail becomes invalid, I am responsible for any information that I neglect to respond to or take action from. This may include communication about incomplete or ineligible transactions and/or important deadlines.

I recognize that the website requires the use of cookies. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. Nevertheless, the only personal information a cookie can contain is information you supply yourself. A cookie can't read data from your hard disk or read cookie files created by other sites.

ASEQ | STUDENTCARE has implemented sophisticated security features on this website which include both a hardware and software component. I agree to access the system using a web-browser which supports, at a minimum, a 128-bit encryption key.

I recognize that ASEQ | STUDENTCARE recommends I close my browser and clear my cache when I have completed my transaction.

I acknowledge that the personal data I provide to ASEQ | STUDENTCARE is always stored and used in compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

Although the security efforts of ASEQ | STUDENTCARE are consistent with industry practice in Canada, I recognize that my complete privacy, confidentiality, and security is not yet possible over the Internet and therefore, cannot be 100% guaranteed. As a result, ASEQ | STUDENTCARE shall not be responsible or liable for any harm or loss resulting from the transmission of my information to ASEQ | STUDENTCARE.

General

The website Terms of Use represent the entire agreement between ASEQ | STUDENTCARE and you with regard to use of the website (and any web applications contained by the website) and they supersede any prior agreement between you and ASEQ | STUDENTCARE concerning use of the website. You may also be subject to additional Terms of Use specific to certain services, third party content, and third party software that will be disclosed to you once you access such services, content, or software.

The section titles in the Terms of Use are provided for informational purposes only and have no legal effect.

Any consent by ASEQ | STUDENTCARE to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of, any other, different or subsequent breach. You may not assign or transfer this Agreement or any right or obligation hereunder. The failure by ASEQ | STUDENTCARE to exercise any rights conferred upon it by virtue of the Terms of Use in no way constitutes a waiver of such rights. If any term or provision of this Agreement is held by a court of competent jurisdiction to be invalid, it shall be severed and the remaining provisions shall remain in full force without being invalidated in any way. This Agreement is not intended to create a partnership, joint venture, or agency relationship between the parties. Except for any agreements with ASEQ | STUDENTCARE that expressly reference this Agreement, this is the entire agreement between you and ASEQ | STUDENTCARE relating to the matters contained herein.

Acceptance of terms of use

IT IS IMPORTANT THAT YOU READ ALL THE TERMS AND CONDITIONS CAREFULLY. ASEQ | STUDENTCARE owns and operates the mobile.studentcare.ca and mobile.aseq.ca websites and the applications contained by these websites.This Terms of Use Agreement (this Agreement) states the terms and conditions under which you may access and use the website. By accessing and using the website you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the website. IF YOU ARE DISSATISFIED WITH THE TERMS, CONDITIONS, RULES, POLICIES, GUIDELINES OR PRACTICES OF ASEQ | STUDENTCARE IN OPERATING THIS WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT. ASEQ | STUDENTCARE may revise this Agreement at any time by updating this page. Use of the website after such changes are posted will signify your agreement to these revised terms. You should visit this page periodically to review this Agreement.


© 2017 ASEQ | STUDENTCARE. All rights reserved. This website is protected under the copyright laws of Canada and other countries. In addition, certain information may be copyrighted by others. Unless otherwise specified, no one has permission to copy, retransmit, redistribute, reproduce or republish any part or aspect of this Website in any form, or any information found in this website, whatsoever. Persons interested in securing permission should contact ASEQ | STUDENTCARE.

MEMBER SERVICES CENTRE

You can reach the Member Services Centre from Mon. - Fri. from 9 am to 5 pm.

Phone: 1 866 416-8707