Privacy policy

Summary

  1. We collect personal and activity data to enhance your overall user experience.?
  2. We collect but do not share your location history.?
  3. No ad companies collect data through our service.?
  4. We take detailed steps to protect your personal information.?
  5. We store your encrypted data only as long as is necessary for policy, claim, and coverage management.?
  6. You can request to see, update and/or delete your personal data from our records.?
  7. Our full privacy policy (below) includes more information, and you can always ask us questions by contacting us at…

mobile.studentcare.ca / mobile.aseq.ca website privacy policy

Who are we?

ASEQ | STUDENTCARE administers the student group benefits plan on behalf of student associations, in order to ensure that students receive the best service possible. The mobile.studentcare.ca (and mobile.aseq.ca) website, and the web applications contained within the website are made available and operated by ?ASEQ | STUDENTCARE. The website is intended to provide eligible Plan members with the tools to customize, manage, and keep track of their Health and/or Dental coverage as provided by ASEQ | STUDENTCARE.

What is this document?

This document describes our current policies and practices with regard to personal information collected and used by us through the mobile.studentcare.ca and mobile.aseq.ca websites. In this document, the term ‘website’ also refers to the web applications contained within the website. If ASEQ | STUDENTCARE decides to change its privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

For further information about our commitment to keeping personal information private and confidential, please see the complete Studentcare Privacy Policy online at www.studentcare.ca/privacy.

Personal information

What is personal information?

The term “Personal Information” refers to personally identifiable information about you, such as your name, e-mail address, telephone number, student ID number, and coverage information. All Personal Information obtained through the mobile.studentcare.ca or mobile.aseq.ca websites is strictly confidential, and is used to provide the services outlined in the website.

What is my personal information used for?

When we collect Personal Information, we may tell you additional purposes for which we will process that specific information, such as:

  • For accurately identifying and communicating with you (the user)
  • For answering your questions or providing you with customer service
  • For internal improvement to our services and the development of new features
  • To contact you occasionally to inform you of updates or new services
  • To facilitate your opt-out and/or enrolment processes
  • For verifying your proof of coverage
  • Any other use mandated by law

Your profile

What is my profile?

Your profile data may include names, addresses, and date-of-birth information for you and/or your dependents. This information is used to identify you and to manage any changes you make to your coverage. Profile data stored in the website can be accessed and updated by you at any time, through the website and by contacting us directly. Some profile data may continue to be stored on our servers in order for us to continue to help you in future policy years. You may request the removal of any Personal Information associated with your profile from our servers in writing (please see the section on Managing Your Data below).

We may also collect your location data in order to personalize your services. We do not share this information with any third party.

Cookies and other technologies

What are cookies?

This website uses “cookies” and other technologies. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as Personal Information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as Personal Information for the purposes of this Privacy Policy.

ASEQ | STUDENTCARE also uses cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your online experience with ASEQ | STUDENTCARE more convenient and personal.

Can i turn my cookies off?

If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use the mobile.studentcare.ca and mobile.aseq.ca websites.

Who is my data shared with?

We do not share, sell, or distribute your Personal Information with or to unrelated third parties except under the following limited circumstances:

  1. Personal Information may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the information was originally collected or for purposes to which you have consented. For example, sometimes a third party may have access to your Personal Information in order to handle mailings on our behalf.
  2. We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your interests, to protect the security or integrity of our databases or this service, to take precautions against legal liability, or in the event of our sale, merger, reorganization, dissolution or a similar event.

Before disclosing Personal Information to a third party, we contractually require the third party to take adequate precautions to protect that information.

Keeping data safe

Storage of information

Where is my data stored?

All electronic data are stored on servers and/or electronic storage devices located at our main office in Montreal, Quebec, as well as on remote backup servers at a secure data center in Montreal, Quebec.

We ensure the physical, organizational, and electronic security of Personal Information through the use of secure locks on filing cabinets and doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees only, and through the use of passwords, personal identification numbers (PIN) and pass keys and the encryption (i.e. scrambling) of electronically transmitted information. We will deploy industry-standard efforts to prevent any loss, misuse, unauthorized disclosure, alteration, or destruction of information.

What happens to my data when it is no longer needed?

We have strict procedures in place, following industry best-practices, when destroying, deleting, or disposing of personal information where it is no longer required to prevent unauthorized access to such personal information.

Our employees’ responsibilities

Do employees have access to my data?

Only our employees who need to access your Personal Information in the course of their duties will have access to your data. These employees have been trained to handle such information properly and in accordance with our security protocols and strict standards of confidentiality.

What are the responsibilities of ASEQ | STUDENTCARE employees?

Our employees are responsible for maintaining the confidentiality of all personal information to which they have access. As a condition of employment, all employees are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they leave our company.

We keep our employees informed about our policies and procedures for protecting personal information and reinforce the importance of complying with them. All employees are also required, as a condition of employment, to conform to these policies and procedures.

Managing your data

How can i access my data?

Students can access information relating to them contained in our files, including the existence of the file, by submitting a written and signed request, accompanied by a photocopy of their student I.D. and a stamped, self addressed envelope to:

Attention: Information Request
ASEQ | STUDENTCARE
1200 McGill College Avenue, Suite 2200
Montreal, Quebec H3B 4G7

ASEQ | STUDENTCARE will return one transcript of the information contained in our files.

ASEQ | STUDENTCARE may charge a reasonable fee if further copies are requested.

If, after reviewing the transcript of his or her file, a student wishes to rectify any errors in the file, he or she may mail this request, detailing the identified errors to:

Attention: Information Correction
ASEQ | STUDENTCARE
1200 McGill College Avenue, Suite 2200
Montreal, Quebec H3B 4G7

MEMBER SERVICES CENTRE

You can reach the Member Services Centre from Mon. - Fri. from 9 am to 5 pm.

Phone: 1 866 416-8707